At Mortgage Minds, we are committed to providing transparent, professional, and client-focused financial advice. The following disclosure outlines the services we provide, the products we advise on, our fees, commissions, complaints process, and our obligations to you.
ANZ, ASB, BNZ, Westpac, Kiwibank, ASAP Finance, Avanti, Basecorp, Cooperative Bank, CMFL, Bank of China, Bluestone, China Construction Bank, Cressida Capital, DBR, First Mortgage Trust, Funding Partners, Heartland Bank, Liberty, Pepper Money, Plus Finance, Prospa, Resimac, SBS, AIA Go Home Loans, Pallas Capital and Southern Cross Partners.
The actual fee charged to you will depend on the nature and scope of the advice or service we provide. We will discuss and agree on the actual fees before proceeding and explain how they are payable.
The fees may include:
Our agreed advice and service fees may include:
Where additional costs are incurred while providing our advice and services, you will be responsible for these costs. Any additional costs will always be discussed and agreed with you before they are incurred.
We do not charge clients any direct fees, expenses, or additional costs for the financial advice we provide unless otherwise agreed.
For services relating to insurance, investment and loan products, commissions may be paid by the relevant product provider.
If you choose to take out a mortgage following our advice, we may receive a commission from the lender of between 0.55% and 0.85% of the initial mortgage balance or amount funded.
We may also receive an ongoing commission of 0.15% to 0.20% of the outstanding mortgage balance on each annual anniversary.
We receive commissions from lenders when mortgages settle and, in some cases, ongoing commissions on mortgage anniversaries.
Our advice process ensures recommendations are based on your financial situation, objectives and needs. We research suitable lenders and products before making any recommendation.
We also complete annual training on managing conflicts of interest and maintain a conflict of interest register.
We may receive referral commissions of between 0% and 30% of the initial commission received when referring clients to an Insurance Adviser.
Infinity Mortgage is subject to annual audits and compliance reviews to ensure we continue to meet our professional obligations.
Under the Financial Markets Conduct Act, we are required to:
If you have a concern or complaint regarding our advice or service, please let us know so we can work with you to resolve it.
Complaints Manager: Nileshkumar Patel
Email: nilesh@infinitymortgage.co.nz
Phone:+64 2041000010
We aim to acknowledge your complaint within 24 hours.
If we cannot resolve your complaint, you may contact our external dispute resolution provider:
Financial Services Complaints Limited (FSCL)
A Financial Ombudsman Service
Address:
Level 4, 101 Lambton Quay
Wellington 6011
Phone: 0800 347 257
Email: complaints@fscl.org.nz
This independent service is free of charge and is available if we are unable to resolve your complaint directly.